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  1. Careers
  2. Support Engineer
  1. Careers
  2. Support Engineer

Support Engineer

RemoteSupport

Resolve customer issues on trust, attestation, and platform integrations with clear escalation.

What you'll do

  • Triage and resolve technical tickets on secure boot, attestation, and platform APIs
  • Reproduce issues in lab or staging and document steps for engineering
  • Maintain knowledge base articles and known-issue lists
  • Escalate defects with reproduction packages and customer impact context
  • Join on-call rotation for severity-1 incidents with defined runbooks

What you'll bring

  • Several years in technical support, SRE-adjacent support, or customer engineering
  • Debugging skills across logs, firmware interfaces, and cloud-side integrations
  • Calm communication under pressure and empathy for enterprise operators
  • Habit of writing reproducible steps and updating docs after each novel issue
  • Timezone overlap with UK, EU, or US customers as needed for the role
  • Helpful: hardware security, embedded systems, or security product support backgrounds

What we offer

  • Remote-first
  • Equity participation
  • Learning budget
  • Generous time off
  • Home office stipend
  • Lab hardware budget
  • Team meetups
  • Laptop & tooling

About Securesil

Securesil builds silicon security solutions that help organisations defend their data, systems, and mission-critical infrastructure. Teams in semiconductors, defence, and critical infrastructure partner with us to embed trust from the chip up. Learn more about Securesil.

What we offer

  • Remote-first
  • Equity participation
  • Learning budget
  • Generous time off
  • Home office stipend
  • Lab hardware budget
  • Team meetups
  • Laptop & tooling
All open roles

Applications closed due to high interest.